Definition Contract: [Term]

One page for a business term that isn't a number, e.g., Customer, Active Customer, Region. Replace everything in [brackets].

The term

Term(s) people use	[e.g., customer, client, account]
Concept	[e.g., Customer]
In plain words	[One or two sentences a non-analyst would understand]
Owner	[Accountable person or role for the concept overall]

Perspectives (two things can be true)

Perspective	What it means from this perspective	What counts (classification rule)	Owner
[e.g., Billing]	[e.g., A party we invoice]	[e.g., Has an active billing account]	[e.g., Controller]
[e.g., Support]	[e.g., An organization entitled to support]	[e.g., Has an active service agreement]	[e.g., VP Support]

Enterprise default (if any): [Which perspective the answer rules name for specific enterprise contexts, e.g., board reporting. Leave blank if none. Contexts that match no rule ask.]

Which one applies when

Context	Answer
[e.g., Billing reports]	Use [Billing]
[e.g., Support dashboards]	Use [Support]
[e.g., Cross-functional meeting, or unclear]	Ask: "[Which customer do you mean: billing or support?]"

Links

Related Metric Contracts	[e.g., Active Customer Count]
Data contracts / systems where it appears	[e.g., CRM Account, ERP Sold-To, Support Organization]
Open conflicts	[Any undecided disagreement, its owner and target date]
Version / effective from	[v1, YYYY-MM-DD]
Change note	[What changed, if anything]

Sign-off: [Owner name] · [Date]